Overview And Certificates

Redefine what it means to deliver exceptional guest experiences. Designed for professionals who aim to lead in hotels, restaurants, and events, these certificate programs focus on innovative strategies that keep pace with evolving industry demands. From personalized service to cutting-edge operations and design, you’ll gain actionable insights to elevate every interaction and stand out in a competitive market. Created by faculty from the globally renowned industry leaders at Cornell, these Hospitality certificate programs equip you to set new standards for excellence.

Education With Impact
Our courses provide unparalleled structure, support, and engagement to students.

Flexible Online Format
100% self-paced certificate programs allow you to learn on your own schedule.

Live Engagement
Engage directly with peers and instructors. Grow your professional network in every course.

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Hotel Real Estate Investments and Asset Management
Courses
  • Financial Analysis of Hotel Investments
  • Control of Hotel Real Estate
  • Developing an Asset Management Strategy
  • Achieving Hotel Asset Management Objectives
  • Valuing Hotel Investments Through Effective Forecasting
  • Valuing Hotel Intellectual Property and Structuring the Capital Stack
Designed For
  • Hospitality professionals with financial or operational responsibility
  • Lenders and investors involved in hospitality real estate projects
Format
All Online

Time Commitment
3 months with 3 to 5 hours of study per week
Hospitality Management
Courses
  • Understanding Financial Statements
  • Building High-Performing Teams
  • Services Marketing Planning and Management
  • Introduction to Hotel Revenue Management
  • Building Guest Loyalty
  • Introduction to Hotel Operations
Designed For
  • Hospitality professionals working in every function of their organization
  • Professionals looking to move into a hospitality management position
Format
All Online

Time Commitment
3 months with 3 to 5 hours of study per week
Food and Beverage Management
Courses
  • Utilizing Income Statements and Operational Data
  • Optimizing Your Food and Beverage Menu
  • Managing your Food and Beverage Supply Chain
  • Building Guest Loyalty
  • Leading Your Team to Optimize Results
  • Operating a Profitable and Responsible Beverage Program
  • Opening a Restaurant
  • Adding Value with Special Events
Designed For
  • General managers and line-level employees involved in the operation and financial performance of a restaurant or food and beverage service
  • Managed service contractors for stadiums, arenas, hospitals, airlines, franchises, and catering
  • Professionals new to the food and beverage industry
  • Non-restaurant professionals looking to be conversant in operations of food and beverage providers
  • Caterers, restaurateurs, event space managers, property managers, corporate event managers
Format
All Online

Time Commitment
3 months with 3 to 5 hours of study per week
Hotel Revenue Management
Courses
  • Introduction to Hotel Revenue Management
  • Forecasting and Availability Controls in Hotel Revenue Management
  • Pricing Strategy and Distribution Channels in Hotel Revenue Management
  • Overbooking Practices in Hotel Revenue Management
  • Non-Traditional Applications of Hotel Revenue Management
Designed For
  • Revenue managers and directors
  • General managers
  • Front desk managers
  • Night auditors
  • Sales and marketing analysts
  • Hospitality professionals responsible for financial success
  • Aspiring hospitality management professionals looking for a strong foundation of revenue concepts
Format
All Online

Time Commitment
3 months with 5 to 7 hours of study per week
Revenue Management 360
Courses
  • Introduction to Hotel Revenue Management
  • Forecasting and Availability Controls in Hotel Revenue Management
  • Pricing Strategy and Distribution Channels in Hotel Revenue Management
  • Overbooking Practices in Hotel Revenue Management
  • Non-Traditional Applications of Hotel Revenue Management
  • Understanding Financial Statements
  • Using Ratio Analysis to Evaluate Financial Performance
  • Mastering the Time Value of Money
  • Making Capital Investment Decisions
  • Risk and Return: How to Identify, Measure, and Incorporate Into Capital Budgeting Decisions
  • Raising Capital: The Process, the Players, and Strategic Considerations
  • Services Marketing Planning and Management
  • Evaluating Business and Customer Factors Affecting Marketing Decisions for Services
  • Building a Resilient Services Marketing Information System
  • Developing a Service Strategy and Managing the Brand
  • Managing Service Demand through Pricing and Distribution Strategies
  • Developing an Integrated Marketing Communications Strategy for Services
  • Introduction to Restaurant Revenue Management
  • Menu Design and Engineering
  • Optimizing Restaurant Space and Pricing
  • Managing Meal Duration and Reservations
  • Building Demand During Slow Periods
Designed For
  • General managers
  • Revenue and finance managers
  • Hospitality professionals responsible for financial success
Format
All Online

Time Commitment
9 months with 3 to 9 hours of study per week
Hotel Planning and Design
Courses
  • Foundations of Hotel Planning
  • Initial Hotel Planning Decisions
  • Hotel Guestroom Design
  • Hotel Public Space Design
  • Hotel Back-of-House Design
Designed For
  • Architects
  • Interior designers
  • Hotel consultants
  • Architecture students
  • Owners, developers, and construction managers
Format
All Online

Time Commitment
3 months with 4 to 6 hours of study per week
Restaurant Revenue Management
Courses
  • Introduction to Restaurant Revenue Management
  • Menu Design and Engineering
  • Optimizing Restaurant Space and Pricing
  • Managing Meal Duration and Reservations
  • Building Demand During Slow Periods
Designed For
  • Restaurant owners, managers, and operators
  • Foodservice professionals responsible for their organization's financial performance
  • Hospitality professionals
  • Executive chefs
Format
All Online

Time Commitment
3 months with 3 to 5 hours of study per week
Hospitality Leadership
Courses
  • Leading Service-Focused Transformation
  • Creating an Agile Enterprise
  • The Power of Experimentation
  • Becoming a Strategic Leader
  • Making Strategic Change Happen
  • Leadership Symposium  
    LIVE
  • Hospitality Symposium  
    LIVE
Designed For
  • Hospitality managers, directors, and general managers
  • Business professionals newer to the hospitality industry looking quickly to translate their outside expertise
  • Owners, operators, and managers looking to accelerate growth and profitability
  • Aspiring hospitality managers
  • Individual contributors
  • HR professionals
  • Managers and leaders in any industry seeking transformative organizational knowledge
Format
All Online

Time Commitment
3 months with 3 to 5 hours of study per week
Hospitality Accounting
Courses
  • Examining the Uniform System of Accounts for the Lodging Industry (USALI)
  • Benchmarking Hotel Performance
  • Using Financial Statements for Decision Making
  • Applying Managerial Accounting Tools to Improve Flow-Through
  • Preparing the Operating Budgets and Monitoring Performance
Designed For
  • Hotel owners
  • Hotel general managers and directors
  • Hotel managers and department heads
  • Hotel employees using financial information for decision making
  • Accounting professionals seeking to move into the hotel industry
Format
All Online

Time Commitment
3 months with 5 to 8 hours of study per week
Wines of the World
Courses
  • Wine Essentials
  • Foundations of California, the Pacific Northwest, and New York Wines
  • Experiencing Wines of California, the Pacific Northwest, and New York
  • Foundations of French Wines
  • Experiencing Wines of France
  • Foundations of Italian Wines
  • Experiencing Wines of Italy
  • Foundations of Spanish and Portuguese Wines
  • Experiencing Wines of Spain and Portugal
  • Foundations of German and Austrian Wines
  • Experiencing Wines of Germany and Austria
  • Foundations of Southern Hemisphere Wines
  • Experiencing Wines of the Southern Hemisphere
Designed For
  • Wine enthusiasts
  • Restaurateurs and hoteliers
  • Wine distributors and retailers
  • Account executives and professionals who entertain clients
  • Aspiring hospitality professionals
  • Anyone looking to increase their knowledge of wine
Format
All Online

Time Commitment
10 months with 3 to 5 hours of study per week
Wines of California, the Pacific Northwest, and New York
Courses
  • Wine Essentials
  • Foundations of California, the Pacific Northwest, and New York Wines
  • Experiencing Wines of California, the Pacific Northwest, and New York
Designed For
  • Wine enthusiasts
  • Restaurateurs and hoteliers
  • Wine distributors and retailers
  • Professionals who entertain clients
  • Aspiring hospitality professionals
  • Anyone looking to increase their knowledge of wine
Format
All Online

Time Commitment
3 months with 3 to 5 hours of study per week
Advanced Hospitality Revenue Management: Pricing and Demand Strategies
Courses
    Designed For
    • General managers
    • Revenue managers
    • Marketing managers
    • Hospitality professionals responsible their organization's financial performance
    Format
    All Online

    Time Commitment
    3 months with 3 to 5 hours of study per week
    General Managers Program
    Courses
    • General Managers Program Capstone
    • Strategic Innovation for Hotel GMs
    • Communication Skills for GMs
    • Global Hospitality Trends and Best Practices: Profit from Change
    • Hospitality Marketing in Dynamic Contexts
    • Boosting Hotel Value
    • Creating F&B Operations to Meet Changing Consumer Interests
    Designed For
    • General managers overseeing full-service hotels
    • Senior hospitality professionals such as managing directors, assistant general managers, executive assistant managers, and operations directors who are on a pathway to promotion to General Manager within 12 months
    Format
    Online and on campus

    Online
    Two live virtual courses, completed over 2 months

    On Campus
    5-day immersion experience with Cornell faculty
    Strategic Hospitality Marketing
    Courses
    • Services Marketing Planning and Management
    • Evaluating Business and Customer Factors Affecting Marketing Decisions for Services
    • Building a Resilient Services Marketing Information System
    • Developing a Service Strategy and Managing the Brand
    • Managing Service Demand through Pricing and Distribution Strategies
    • Developing an Integrated Marketing Communications Strategy for Services
    Designed For
    • Customer-focused sales and marketing professionals
    • Services marketing and operating professionals
    • Product marketing professionals
    • Industry professionals analyzing services marketing data to make strategic decisions
    Format
    All Online

    Time Commitment
    3 months with 5 to 7 hours of study per week
    Hospitality Strategy
    Courses
    • Fundamentals of Hospitality Strategy
    • Formulating Hospitality Strategy
    • Implementing Hospitality Strategy
    • Leading Strategic Change Initiatives
    • Becoming a Strategic Leader
    • Leadership Symposium  
      LIVE
    • Hospitality Symposium  
      LIVE
    Designed For
    • Senior leadership at hotel properties
    • General managers
    • Executive committee personnel
    • Managers hoping to move into a senior leadership position
    • Hotel owners
    • Corporate-level managers interested in formulating business-unit and corporate strategy
    Format
    All Online

    Time Commitment
    3 months with 3 to 5 hours of study per week
    Leading a Culture of Service Excellence
    Courses
    • Fostering a Culture of Service Excellence
    • Developing Service Excellence Competencies
    • Practicing Servant Leadership
    • Delivering an Excellent Customer Experience for Your Organization
    • Developing a Culture of Empowerment
    Designed For
    • Any organization looking to provide a consistent high level of customer service
    • Managers and leaders responsible for serving external and internal customers
    • Leaders and team members at financial institutions
    • Hotel and restaurant leaders and team members
    • Healthcare facility leaders and team members
    • Retail leaders and team members
    • Small business leaders
    Format
    All Online

    Time Commitment
    3 months with 3 to 5 hours of study per week
    Beer Essentials
    Courses
    • Beer Ingredients and Production
    • Beer Styles
    • Establishing a Beer Program
    • Beer Sales and Training
    Designed For
    • Owners and managers of restaurants, hotels and breweries
    • Bartenders, servers, and other food and beverage professionals
    • Brewers, including home brewers
    • Beer enthusiasts
    • Professionals looking to invest in a brewery
    Format
    All Online

    Time Commitment
    2 months with 3 to 5 hours of study per week
    Hotel Management and Owner Relations
    Courses
    • Asset Management Process and Plan
    • Asset Management Strategy
    • Asset Management Toolkit
    • Property Management Operations
    • Value Creation and Profitability
    • Change, Disruption, and Growth
    • Interpreting the Behavior of Others
    • Navigating Power Relationships
    • Introduction to Negotiation
    Designed For
    • General managers
    • Assistant general managers
    • Senior operational leaders
    • Hotel managers and leaders
    Format
    All Online

    Time Commitment
    3 months with 3 to 5 hours of study per week
    Hospitality Labor and Employment Law
    Courses
    • Discrimination Law in the Hospitality Industry
    • Specific Discrimination Laws in Hospitality
    • Wage and Hour Law in Hospitality
    • Labor Law in Hospitality
    Designed For
    • HR professionals working in the hospitality industry
    • HR consultants
    • Hospitality managers and executives
    • Hotel owners and asset managers
    • Small business owners and franchise owners
    • Overseas companies looking to do business with the U.S. market
    Format
    All Online

    Time Commitment
    2 months with 3 to 5 hours of study per week
    Hospitality Digital Marketing
    Courses
    • Marketing Hospitality Brands Through Digital Media
    • Implementing Brand Strategy Through Digital Media
    • Communicating the Brand Across Marketing Media
    • Success Metrics for Hospitality Digital Marketing
    • Marketing Symposium  
      LIVE
    • Hospitality Symposium  
      LIVE
    Designed For
    • Marketers
    • Operations professionals
    • Revenue managers
    • Sales professionals
    • Property ownership groups
    • Hospitality executives
    Format
    All Online

    Time Commitment
    2 months with 7 to 9 hours of study per week
    HR in Hospitality
    Courses
    • Positioning the HR Function for Competitive Success
    • Sustainable Talent Attraction and Selection Strategy
    • Developing an Effective Retention Strategy
    • Discrimination Law in the Hospitality Industry
    • Hospitality Symposium  
      LIVE
    Designed For
    • Hotel owners and asset managers
    • Corporate HR managers with multi-unit oversight in multiple locations
    • Recruiters
    • Hiring managers
    • Operational managers
    • Hospitality professionals looking to move into an HR position
    • HR professionals looking to move into the hospitality industry
    Format
    All Online

    Time Commitment
    2 months with 3 to 5 hours of study per week
    Restaurant Distribution Strategy
    Courses
    • Assessing Restaurant Distribution in the Digital World
    • Evaluating Restaurant Distribution Strategic Fit
    • Implementing Restaurant Distribution Strategies
    • Building Guest Loyalty
    • Hospitality Symposium  
      LIVE
    Designed For
    • Restaurant operators and managers
    • Restaurant and hotel franchisees and franchisors
    • Managers of hotels with full-service restaurants or grab-and-go offerings
    • Analysts at large foodservice chain organizations
    • Grocery store and CPG managers
    Format
    All Online

    Time Commitment
    2 months with 3 to 5 hours of study per week
    Hospitality Professional Development Program
    Courses
    • Advanced Hotel Real Estate: Asset Management Strategy
    • Creating and Managing the Guest Experience
    • Conversations in Hospitality Leadership
    • Advanced Hotel Real Estate: Deal Structuring and Capital Markets
    • Hospitality Brand Management
    Designed For
    • Hospitality professionals with at least two years of experience
    Location
    Cornell University
    Ithaca, NY

    What's Included
    All course materials, networking reception, breakfasts, and lunches

    Travel
    Participants are responsible for transportation and accommodations
    Wines of France
    Courses
    • Wine Essentials
    • Foundations of French Wines
    • Experiencing Wines of France
    Designed For
    • Wine enthusiasts
    • Restaurateurs and hoteliers
    • Wine distributors and retailers
    • Professionals who entertain clients
    • Aspiring hospitality professionals
    • Anyone looking to increase their knowledge of wine
    Format
    All Online

    Time Commitment
    3 months with 3 to 5 hours of study per week
    Wines of Germany and Austria
    Courses
    • Wine Essentials
    • Foundations of German and Austrian Wines
    • Experiencing Wines of Germany and Austria
    Designed For
    • Wine enthusiasts
    • Restaurateurs and hoteliers
    • Wine distributors and retailers
    • Professionals who entertain clients
    • Aspiring hospitality professionals
    • Anyone looking to increase their knowledge of wine
    Format
    All Online

    Time Commitment
    3 months with 3 to 5 hours of study per week
    Wines of Italy
    Courses
    • Wine Essentials
    • Foundations of Italian Wines
    • Experiencing Wines of Italy
    Designed For
    • Wine enthusiasts
    • Restaurateurs and hoteliers
    • Wine distributors and retailers
    • Professionals who entertain clients
    • Aspiring hospitality professionals
    • Anyone looking to increase their knowledge of wine
    Format
    All Online

    Time Commitment
    3 months with 3 to 5 hours of study per week
    Wines of Spain and Portugal
    Courses
    • Wine Essentials
    • Foundations of Spanish and Portuguese Wines
    • Experiencing Wines of Spain and Portugal
    Designed For
    • Wine enthusiasts
    • Restaurateurs and hoteliers
    • Wine distributors and retailers
    • Professionals who entertain clients
    • Aspiring hospitality professionals
    • Anyone looking to increase their knowledge of wine
    Format
    All Online

    Time Commitment
    3 months with 3 to 5 hours of study per week
    Wines of the Southern Hemisphere
    Courses
    • Wine Essentials
    • Foundations of Southern Hemisphere Wines
    • Experiencing Wines of the Southern Hemisphere
    Designed For
    • Wine enthusiasts
    • Restaurateurs and hoteliers
    • Wine distributors and retailers
    • Professionals who entertain clients
    • Aspiring hospitality professionals
    • Anyone looking to increase their knowledge of wine
    Format
    All Online

    Time Commitment
    3 months with 3 to 5 hours of study per week
    “I would found an institution where any person could find instruction in any study.”
    {Anytime, anywhere.}
    Ezra Cornell
    Founder of Cornell University

    Request More Information by completing the form below.

    Act today—courses are filling fast.